A quick update on the actions we are taking in relation to the latest Covid 19 restrictions, while continuing to support you all as best we can.

As things stand, people can still move home during the current lockdown. So, while some may see that as great news, we are not so sure and have taken the decision to reduce or alter some of our services further as a result.

• Everyone except Neil is working from home.
• The office remains closed to the public; it has for several months now.
• We can still be contacted via phone/email/social media as normal.

As a letting agent we clearly have a duty of care to our tenants to ensure they and their properties remain safe. However, it does mean some changes to how we do this:

• Maintenance – tenants, please contact us as normal and we will do what we can to resolve these. (with the support of our fabulous contractors of course!)
• Safety Checks – gas and electrical checks will continue where safe to do so.
• EPCs – Unless the property is vacant, we have taken the decision we won’t be doing EPCs.
• Legionella risk assessments – like EPCs, only on vacant properties.
• Periodic Visits – these aren’t essential and are now all on hold. Although we will continue to keep in touch with all tenants.
• Viewings – physical viewings will only be offered on vacant properties once prospective tenants have viewed the virtual tour (great to see many other agents finally seeing the benefits of virtual tours) and completed an initial application.
• Rent – anyone struggling or worried they might struggle with their rent, get in touch, there is support available and we are happy to discuss or pass the details on.

New properties – we will continue to bring new rental properties to the market where safe to do so, with all the above in place. It goes without saying we are happy to assist more Landlords with properties, or indeed those that don’t yet have any too.

Our focus has always been on placing technology at the heart of how we can best support our clients, this focus allows us to make these changes quickly and we hope with none or little disruption to you.

Finally, Neil will also be continuing with the renovations of 28 Low Street, so if you see lights on or hear a lot of noise at the building, don’t worry, we are not having an illegal gathering, it is simply Neil locked away (safely) progressing the refurb. We can’t wait to let you all see it in person when it’s nearer completion and safe to do so.

For now, stay safe and stay in touch.